Barclays officially launched its Barclays Local site in Whitby with Sir Robert Goodwill MP.
Located in the Whitby Library, Windsor Terrace, Whitby, the Barclays Local service is designed to provide easy access for customers with digital and complex banking needs. Local colleagues will be on hand Tuesdays and Fridays from 10.30am to 12.30pm and 1.00pm to 4.30pm offering face to face financial support and education for customers, without the need to travel.
Barclays is committed to deploying a range of more flexible ways that customers can physically interact with the bank, this includes over 300 banking sites located in town centres, with a presence in spaces such as community centres, libraries and business hubs where it offers drop in and pre-booked appointments.
Michael Richardson, Barclays Deputy Customer Care Director, Yorkshire said: “We’re delighted to launch the replace banking service here in Whitby. This represents our commitment to customers and the local community who wish to continue to have an in-person banking presence by offering the ability to visit Barclays on their local high street, albeit in a different environment.”
Customers visiting Whitby Library will be able to access a wide range of services including financial reviews, balance requests, open new accounts and have support with digital banking. As the centre is a cashless site, everyday banking transactions will need to be completed at the local Post Office.
Sir Robert Goodwill MP, said: "I was sad to hear about the closure of the Barclays Whitby branch because nobody wants to see a high street branch close, but thanks to the Barclays Local service, customers will still be able to see colleagues for face to face support.
“It was good to hear that they will be offering help not only with everyday banking services but also offering digital support for anyone wanting to learn how to get online and stay safe online.”